Synology, Technology Partners

Synology Partner Announcement

We are happy to announce that we are now a Synology Partner supplying and supporting their full range of devices. Although we have worked with Synology devices previously, becoming a authorized partner elevates our direct relationship and commitment to delivering the best user experience possible to our clients.

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Software Updates

macOS Catalina Now Available

As of October 7th, 2019 Apple’s macOS Catalina is available to download. Here are some of the newest features include:

  • Apple Arcade
  • New Entertainment Apps:
    • Apple Music
    • Apple Podcast
    • Apple TV
  • Sidecar (now you can use your iPad as a 2nd display)
  • Accessibility improvements
  • And a lot more…

At the writing of this posts I’m in the process of upgrading my iMac to Catalina to test one of what I feel will be the greatest features to increase productivity; Sidecar.

It’s somewhat surprisingly that Apple hasn’t introduced this feature in the past but the ability to use an iPad as a secondary display is something that I feel has been an overlooked feature for far to long. Per the Sidecar Tech Brief there are some limitation on what hardware and devices will be supported.

Here is the current Sidecar-supported Mac Models:

  • MacBook introduced in 2016 or later
  • MacBook Air introduced in 2018 or later
  • MacBook Pro introduced in 2016 or later
  • Mac mini introduced in 2018 or later
  • iMac introduced in late 2015 or later
  • iMac Pro introduced in 2017 or later
  • Mac Pro introduced in 2019

Sidecar-supported iPad models:

  • 12.9-inch iPad Pro
  • 11-inch iPad Pro
  • 10.5-inch iPad Pro
  • 9.7-inch iPad Pro
  • iPad (6th generation or later)
  • iPad mini (5th generation)
  • iPad Air (3rd generation)

For my test I will be using a Late 2015 iMac with a 12.9-inch iPad pro and will make sure to provide an update on my overall impression of the practical usage of Sidecar and if it’s worth the hype. Stay tuned!

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Friends distracted by social media on their mobile devices.
Marketing, Warren Research

Website Updates

We have been hard at work on updating our website. You may have noticed that virtually daily new sections are being added to our website. Ever since our launch into a full time operations things have been moving quickly which in itself is very exciting! As of today we are also launching our full social media engagement strategy which is where we intend on connecting with as many of you as possibly via Facebook, twitter, LinkedIn and even Instagram.

Links to our official social:

Warren Research Blog (you are here ;-):

Twitter (very active):




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Warren Research

New Hours & Telephone Number

We have been hard at work getting everything organized on our new site design as well as deep in the configuration of our ticketing and remote support tools. It’s a super exciting time for Warren Research and we appreciate everyone’s help and contributions to making this adventure possible!

Hours of Operations
Moving from a moonlighting operation to a full time operations allows for dedicated work hours. As of today our new business hours are:

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Warren Research – Telephone
Even though our focus is Coeur d’Alene, Sandpoint and Moscow Idaho we wanted to make it easy for our clients to call us regardless of where they are located both now and in the future. We have established a toll-free telephone number.

(888) 904-8447

We do however have an automated system that is designed to connect directly with a real person if someone is available. Our long term goal is to eventually have it where we can designate a person to answer the calls as they come in. But for now this was the best solution to allow us to be as proactive as possible.

What’s Next
Some awesome projects are in the works and will be launching soon. The biggest is Project 37 which we are working feverishly to launch into beta within the next week. We are also working on adding loads of more content to our website. We are so incredibly happy that you are part of the journey!

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Software Updates

Office 365 for Mac Software Update – September 10, 2019

September 10, 2019 release, Version 16.29 (Build 19090802)

Microsoft Word: Feature updates

  • Fixed various performance issues.

Excel: Feature updates

  • Full color sheet tabs: When you choose a tab color for your worksheet, it now fills the entire tab so it’s easier to see.
  • Refresh data from local files on Mac: Refresh your Power Query queries on Mac from Text, CSV, XLSX, XML and JSON files.

Excel: Security updates

  • CVE-2019-1263: Microsoft Excel Information Disclosure Vulnerability
  • CVE-2019-1297: Microsoft Excel Remote Code Execution Vulnerability

PowerPoint: Feature updates

  • Fixed various performance issues.

Outlook: Feature updates

  • Fixed various performance issues.

For more information on the current Microsoft Office 365, 2019 update release notes visit:

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